ROCK CASH TERMS AND CONDITIONS

“Rock Cash” will be the official currency to purchase concessions (i.e. food and beverage, merchandise, etc.) at Rock in Rio USA 2015. 1 Rock Cash is equivalent to 1 United States Dollar.

For Customers who purchase “Rock Cash” online in advance of the Event:

All “Rock Cash” unredeemed by 9am on Monday May 17th will be refunded in accordance with these Terms and Conditions.

The cash equivalent of any remaining credit will be credited back to the credit card used for purchase by June 1, 2015, subject to $3.50 handling fee. Any complimentary/bonus credits provided by the Event free of charge will not be eligible for a refund after the Event and cannot be used to pay for the handling fee.

For Customers who purchase “Rock Cash” on-site at the Event or online during the Event:

“Rock Cash” will be available for purchase at several “Top Up Stations” at the Event. Festival-goers will also be able to add “Rock Cash” to their wristband via the Rock in Rio USA mobile app.

All “Rock Cash” unredeemed by 9am on Monday May 17th will be refunded in accordance with the following terms:

The cash equivalent of remaining credit will be credited back to the customer’s credit card by June 1, 2015, subject to $3.50 handling fee. Cash equivalent of any bonus credits received from will not be refunded.

Customers who purchased credit using cash or debit card will be required to fill out the online form at the REFUND page with the customer’s name, wristband number, bank name, bank account number and bank routing number by 11:59pm May 22, 2015. Subject to accurate input of the online form, the cash equivalent of remaining credit less a $3.50 handling fee per account will be refunded via an online transfer by June 1, 2015.

Any complimentary/bonus credits provided by the Event free of charge and/or in connection with any promotion will not be eligible for a refund after the Event and cannot be used to pay for the handling fee.

There is a minimum of $10 Rock Cash when topping up, and customers can top up in $10 Rock Cash increments thereafter.

Vendors, restaurant and bars will not accept payment in cash or other payment mechanism at Rock in Rio USA 2015--only Rock Cash may be used.

The event organizer is not responsible for lost Wristbands. However, if you register your Wristband in advance, we will be able to track, cancel or reissue you a new wristband at no additional cost. If you have not registered your wristband in advance, your wristband will not be replaced.

Cashless Refund

Cashless Refund

All unspent Rock Cash will be automatically refunded if purchased with credit cards. For cash and debit card purchases you will need to place a request HERE.

Any complimentary Rock Cash, such as bonuses obtained through promotions, will not be refunded. A $3.50 processing fee will apply to all refunds.

Request cashless refund TERMS AND CONDITIONS