FAQ

Where will Rock in Rio Lisbon be realized?

Rock in Rio Lisbon will take place at Parque da Bela Vista, Rua Dr. Arlindor Vicente, 1950-080, Lisbon, Portugal.

Which are the dates that Rock in Rio Lisbon 2020 will happen?

The event is scheduled for the 20th, 21st, 27th and 28th of June 2020.

 

What is the doors opening time in the City of Rock?

Doors opens at 12:00am and closes at 02:00am.

What is the line-up for Rock in Rio Lisbon 2020? When will the full guide be released?

There is already some confirmed attractions, however we pretend to launch the full guide soon.

The updated line-up can be checked at : https://rockinriolisboa.sapo.pt/lisboa/pt-PT/line-up

Where can I read the Terms & Conditions for the Rock in Rio Lisbon?

You can, and must read the Terms & Conditions available at : https://rockinriolisboa.sapo.pt/termos-e-condicoes/

 

Which is the Rock in Rio Lisbon Age Restriction?

The Age restriction is M6 – above 6 (six) years old.

Being prohibited the admission of youngest than 3 (three) years old.

 

If the age of a child is questioned, what would happen?

Whenever the age of a child is suitable to any doubts, an official identification must be presented to the responsible agents asking for it, to control the child age. If the child age is under the permitted one, the access to the venue will be denied.

Children can come in at the City of Rock without being accompanied by an Adult?

Children older than 3 (three) years (included), and younger than 12 (twelve) years can only access to the City of Rock, legally accompanied by their parents (Dad and Mom), or by an adult properly identified by then.

Do children, of any age pay tickets?

Yes, everyone, including kids, need one (1) valid ticket to access to the City of Rock.

When will the tickets be available for sale?

Tickets available at https://tickets.rockinrio.com

What’s the Daily Ticket Price? And the Weekend Pass?

The Daily ticket will cost €69,00 and give you access to all the attractions at the festival site.

The Weekend Pass cost €112,00 and give you access to all the attractions at the festival site for one person on both days of the selected weekend.

Which kinds of tickets will be available?

The General Access is the only kind of ticket available for sale. It’s a ticket that give you access to all the attractions at the festival site.

Personalized naming in the ticket is mandatory?

No, there is no name check at the entrance, the ticket must only be valid to admit entrance to city of rock.

I received a ticket as a gift, it came with the buyers name, do I need to switch to my name?

No, there is no name checking at the doors, you need only to show a valid ticket to gain admission to city of rock.

Do you have a question regarding your ticket purchase?

You need to get in touch through the outlet customer service:

Rock in Rio

Seetickets

Ticketmasters

Festicket

Masqueticket

Fnac França

Fnac PT

Blueticket 

Ticketline 

Will there be a ticket office at the City of Rock?

Yes, the ticket office is located next to the main entry. It will be working only on the event days from 12:00 to 22:00.

With my ticket, can I go out and come back in?

No, when you leave the venue you will automatically lose all your rights. To come back in you’ll need a new ticket.

I bought the Rock in Rio Experience PACK in FNAC, which include 1 (one) Voucher for a Daily Ticket, what should I do?

The voucher must be exchanged for a daily ticket in a FNAC store, between January 6th and February 10th 2020, for a valid Daily ticket of your choice. After February 10th, the exchange will be realized according to the availability of tickets for each day. After exchanging the voucher for the selected daily ticket, you cannot exchange the selected day. The voucher is not valid for admission in the Rock in Rio Lisbon.

I purchased 1 (one) Voucher Continente, what should I do?

The voucher must be exchanged for a daily ticket in a CONTINENTE store, between January 6th and February 28th, 2020, always checking the availability of tickets for each day, for a valid Daily ticket of your choice. The right to choose 1 (one) of the four (4) days will be conditioned to the availability. After exchanging the voucher for the selected daily ticket, you cannot exchange the selected day. The voucher is not valid for the admission in the Rock in Rio Lisbon.

How do I exchange my Weekend pass for a Weekend Wristband?

The Weekend pass must be exchanged obligatorily for a wristband in the first day of the weekend after the City of Rock entrance, at the wristband exchange place inside the venue.

All wristband will be placed and secured in the wrist of the person in that moment, nobody is allowed to pickup a wristband for a third person.

What items are not allowed in the City of Rock?

It is forbidden to bring to the venue any type of food or beverage, as long as any item that can be classified as dangerous by the event promoter, or things that are forbidden by the current legislation such as: bottles with lid, and bigger than 330ml, animals (except the assistance ones), cans (drinks and spray), helmets, firearms, cold weapons or sharp objects, selfie stick, umbrellas, fireworks or pyrotechnics, explosives, professional or big dimensions photographic and videography equipment, tripods, bags and backpacks(big dimensions), power banks (bigger than a smartphone), computers and laptops, lasers and flashlights, cords, chairs, toxic substance and drugs, medicines in large quantities, food and beverage(big quantities, hard fruits such as apples, etc.) liquids above 100ml (ex: sunscreen), and others objects that could be considered dangerous by the competent authorities.

People should accept to be submitted to corporal screening and to the removal of not authorized objects at the event entrance. The entrance to the City of Rock will be denied to any persons who shows violent or aggressive behavior, against the public orders or to that ones that refuse to let not allowed or non-authorized objects.

Is there space for people with mobility issues in the City of Rock?

The City of Rock is prepared to welcome people with mobility issues, we provide 2 (two) exclusive zones, each one with a view of the stages.

Terms and conditions of the mobility platforms: The platform, as a priority, can benefit people that posses a mobility issue. The users of the platform can bring a companion, if the platform capacity allows it, the priority always will remain in the users with mobility issues. Pregnant women can be benefited from the mobility platform if is attested a risk pregnancy, or a late time pregnancy (6 months and more). The WCs of the platforms are for exclusive use of the platform beneficiaries. Rock in Rio reserves the right to not allow admission or permanence to people who do not fits the terms and conditions.

Is There an exclusive space dedicated to pregnant women in the City of Rock?

The City of Rock is prepared to receive people with mobility issue, offering 2 (two) exclusive zones, each one with a view of the stages. Each person may take only 1 (one) companion, both of whom are required to have 1 (one) valid ticket for the day in question. If this space is not fully booked, pregnant women and their companion can use these areas.

Terms and conditions of the mobility platforms: The platform, as a priority, can benefit people that posses a mobility issue. The users of the platform can bring a companion, if the platform capacity allows it, the priority always will remain in the users with mobility issues. Pregnant women can be benefited from the mobility platform if is attested a risk pregnancy, or a late time pregnancy (6 months and more). The WCs of the platforms are for exclusive use of the platform beneficiaries. Rock in Rio reserves the right to not allow admission or permanence to people who do not fits the terms and conditions.

Can I take photo and video cameras to the City of Rock?

No. They are forbidden the recording and transmission of audios and videos, in total or partitioned, from the event through any means, as well as the use of professional photography equipment, large-scaled cameras and tripods.

Can I smoke inside the City of Rock?

Yes, in every open space.

Are There Cloakrooms or lockers in the City of Rock?

There are 3 (three), one (1) located inside the venue, right after the main entrance, and the other 2 (two) in the outside, on both access to the City of Rock. This service is charged.

Is it admitted the entrance of animals?

No. It is not allowed the entrance of animals in the City of Rock, except for assistance dogs.

How is the procedure with the lost and found things?

During the event days, the lost & found things are located right at the main entrance, at a space reserved to the PSP – Public Security Police. After the event, and for the following 3 days of the end of the event, you can contact: PSP 14 – Marvila Phone (+351) 21 837 40 60 Rua Luiz Pacheco 105, 1950-244 Marvila. After this period, you should consult on https://perdidoseachados.mai.gov.pt

I still have a doubt about the event, who should I contact?

For more information about the event, check the official site on www.rockinriolisboa.sapo.pt